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Alcoholics Anonymous FAQ

How to join as a Alcoholics Anonymous member?

Simple! Just key in your phone number upon checkout at any of our in-store outlets to start collecting points.

Visit our Alcoholics Anonymous web app here and register using your phone number to redeem vouchers for your next visit.

Can I have multiple accounts with 1 phone number?

No, each phone number can only be used for one account.

How can I receive my buy 1 free 1 birthday scoop voucher?

How to receive your buy 1 free 1 birthday scoop:

  • Complete your profile: Visit our web app and be sure to add your birth date during registration.
  • Purchase in-store: Visit any outlet and key in your phone number upon checkout to activate account.
  • Receive Your Voucher: Voucher will be automatically loaded into your account either on the 1st of your birthday month OR 24 hours after you complete both steps 1 and 2.

When will I receive my buy 1 free 1 birthday scoop voucher?

Your voucher will be added to your account in one of two ways:

  • Automatically on the 1st of your birthday month.
  • 24 hours after you make your first purchase during your birthday month.

How do I redeem my vouchers?

It's easy! Just follow these steps in the store:

  1. Open the Alcoholics Anonymous web app and log in.
  2. Tap on the Rewards section.
  3. Choose the voucher you want to use.
  4. Show the voucher to the cashier when you're ready to pay. Enjoy!

How does your points system work?

How Our Points Work:

Earn: Get 1 point for every RM1 you spend.
Redeem: Use 100 points to claim a RM5 voucher for your next purchase!

Does your points expire?

Yes, points are valid for one year from the day you earn them. They expire on a rolling basis.

For example:
Points you earn on 1 January, 2025, will expire on 1 January, 2026.

Did not receive my OTP to login to my account.
  1. Check your phone number to ensure it’s correct, then tap to request the code. Please allow up to 2 minutes for it to arrive, especially if you have a weak signal.
  2. Try a different method. If the code doesn't arrive, use the option to receive it via WhatsApp instead of SMS, or vice-versa.
  3. Still no luck? If the issue continues, please contact our hotline for help.

Where do I go for Alcoholics Anonymous customer support?

For any Alcoholics Anonymous support or issues, please email us at drunk@theicecreambar.com.my